Frequently Asked Questions

(and their answers)

 

SCHEDULING AN APPOINTMENT

What is the best way to schedule an appointment?

                                 

PREPARING FOR AN APPOINTMENT

Should I arrive a few minutes early for my appointment?

If it is your first appointment, arriving 5-10 minutes before your scheduled appointment time will leave ample time to fill out the client intake form. 

Why do you ask for my medical history?

All of our sessions are customized to address your specific wellness goals and challenges. Knowing your pertinent medical history can help us develop the best plan of action and utilize the most appropriate techniques for you as an individual. Additionally, because massage is not appropriate with certain mental and physical conditions, it is important to disclose all known conditions and answer all intake questions honestly.

What do I do during a massage?

Your job as a client is to relax as much as possible and communicate any discomfort to your massage therapist. Some people enjoy 'tuning out' and even falling asleep during a massage. Others have a more fulfilling experience 'tuning in' by focusing on their breathing and communicating more actively with the MT.

Do I undress for a massage?

Typically, yes. It is, however, entirely possible to have an effective session with any level of dis-robing. Your comfort level is most important and we are happy to work with you to achieve the best experience possible. 

Is eating before or after a massage recommended?

It is best not to eat a large or heavy meal right before or after a massage. Eating a snack beforehand and a smaller meal afterward is ideal. Drinking water or tea after a session is also encouraged!

What is your cancellation policy?

Ideally, we prefer 24 hours notice for cancellation or rescheduling appointments. We understand that unforeseen things happen! Just give us a call to let us know. If you are going to be more than 15 minutes late, we will reschedule your appointment. If you are more than 15 minutes late twice or more, we will charge the $45 cancellation fee.

 

OPTIONS TO CUSTOMIZE YOUR SESSION

How do I know what type of massage is right for me?

If you've never experienced any type of massage before, we recommend scheduling the Customized Therapeutic Massage for your first session at Terra Sana Wellness. These appointments are always based on your individual wellness goals and challenges. The Massage Therapist will then be able to recommend other modalities/types of massage based on your experience together. Feel free to read more about Specialized Deep Tissue Techniques in our blog to see if it's a good fit for you. You are also welcome to call or email us with questions about other types of massage and we will be happy to help you schedule the appropriate appointment.

What products are used during a massage?

We offer a variety of natural lotions and oils during your appointment, including hypo-allergenic products. If you enjoy essential oils, we happily incorporate them during your massage at no extra charge. We offer oils from doTERRA and Numa Aromatherapy (local to Bloomington). 

BENEFITS OF THERAPEUTIC MASSAGE

Who can benefit from massage?

Almost everyone! Massage Therapy can be versatile and account for each person's individual needs and restrictions.  There are medical conditions for which massage is not recommended; if you have specific questions about whether massage is right for you, please reach out to us!

What conditions are addressed during a massage?

Most commonly, Massage Therapy is successful is addressing muscular tension, connective tissue issues, stress, and anxiety. Additionally, Massage Therapy can support physical therapy, chiropractic, accupuncture, and other holistic wellness treatments to address physical, hormonal, and energetic imbalances. 

Should massage be uncomfortable or painful?

There are many philosophies and differing approaches within the field of Massage Therapy and Bodywork. Terra Sana Wellness utilizes techniques that should NOT be painful; we will communicate with you in sessions to ensure we are meeting your goals in a productive and safe manner. 

How often should I get a massage?

If your goal is to address an acute issue, it is recommended to receive Massage Therapy every 3-10 days. If you are looking for stress relief and/or wellness maintenance, every 4-6 weeks is appropriate. We are happy to make specific recommendations for you after your first session. 

Is it safe to have a massage or body work done during pregnancy?

Yes, with proper training, Massage Therapists can safely work with pregnant clients during all stages of pregnancy. After the first trimester, Terra Sana Wellness uses the supported side-lying position which is safe and comfortable!

Can children receive therapeutic massage?

Yes! Massage can be a wonderful way to help children deal with the stresses and physical challenges of development and foster positive body confidence. *We will ask parents to stay on site with kids under 18. 

PAYMENT

What payment methods do you accept?

We accept all major credit cards, cash, or check.

Does my health insurance cover massage at Terra Sana Wellness?

Currently we are not able to accept health insurance for payment.

CONFIDENTIALITY

Is my personal, medical and payment information confidential & secure?

We follow HIPPA guidelines for all personal and medical information, and we do not keep payment information in our system.

           

 

KEEP IN TOUCH

I want to leave a review – what is the best way?

You can leave a review of your experience on Google or our Facebook page.

 

How can I stay updated about what’s going on at Terra Sana Wellness?

There are two great ways to see our latest news, offers and discounts:

 

  • Follow us on Social Media

  • Join our mailing list to receive monthly e-newsletters

  • Facebook
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