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Frequently Asked Questions

(and their answers)

 

SCHEDULING AN APPOINTMENT

What is the best way to schedule an appointment?

Right now, due to the Covid-19 Pandemic, we are not offering online booking.  Instead, if you are an existing client, you can call (812) 391-2123 or email contact@terrasanawellness.com to request an appointment.

Are you accepting new clients?

We are not currently accepting new clients. We do have a waiting list you can join here: https://www.terrasanawellness.com/new-clients

PREPARING FOR AN APPOINTMENTS

 

Should I arrive a few minutes early for my appointment?

If it is your first appointment, arriving 5-10 minutes before your scheduled appointment time will leave ample time to fill out the client intake form. 

Why do you ask for my medical history?

All of our sessions are customized to address your specific wellness goals and challenges. Knowing your pertinent medical history can help us develop the best plan of action and utilize the most appropriate techniques for you as an individual. Additionally, because massage is not appropriate with certain mental and physical conditions, it is important to disclose all known conditions and answer all intake questions honestly.

What do I do during a massage?

Your job as a client is to relax as much as possible and communicate any discomfort to your massage therapist. Some people enjoy 'tuning out' and even falling asleep during a massage. Others have a more fulfilling experience 'tuning in' by focusing on their breathing and communicating more actively with the MT.

Do I undress for a massage?

Typically, yes.  It is, however, entirely possible to have an effective session with any level of dis-robing. Your comfort level is most important and we are happy to work with you to achieve the best experience possible. 

Is eating before or after a massage recommended?

It is best not to eat a large or heavy meal right before or after a massage.  Eating a snack beforehand and a smaller meal afterward is ideal. Drinking water or tea after a session is also encouraged!

What is your cancellation policy?

Ideally, we prefer 24 hours notice for cancellation or rescheduling appointments.  However, if a client develops any symptoms related to Corona Virus or another illness, we are happy to waive the standard $45 fee. 

What should I do if I am running late for an appointment?

We understand that unforeseen things happen!  Just give us a call to let us know.  If you are going to be more than 15 minutes late, we will reschedule your appointment.  If you are more than 15 minutes late twice or more, we will charge the $45 cancellation fee.

 

OPTIONS TO CUSTOMIZE YOUR SESSION

How do I know what type of massage is right for me?

We recommend scheduling the Customized Therapeutic Massage for your first session at Terra Sana Wellness.  These appointments are always based on your individual wellness goals and challenges. The Massage Therapist will then be able to recommend other modalities/types of massage based on your experience together.  You are also welcome to call or email us with questions about other types of massage and we will be happy to help you schedule the appropriate appointment.

What products are used during a massage?

We offer a variety of natural lotions and oils during your appointment, including hypo-allergenic products.  

Are essential oils used during a session?

If you enjoy essential oils, we happily incorporate them during your massage at no extra charge.  We offer oils from  doTERRA and Numa Aromatherapy (local to Bloomington). 

BENEFITS OF THERAPEUTIC MASSAGE

Who can benefit from massage?

What conditions are addressed during a massage?

Should massage be uncomfortable or painful?

 

How often should I get a massage?

 

Is it safe to have a massage or body work done during pregnancy?

 

Can children receive therapeutic massage?

 

PAYMENT

What payment methods do you accept?

Does my health insurance cover massage at Terra Sana Wellness?

CONFIDENTIALITY

Is my personal, medical and payment information confidential & secure?

 

Do you follow HIPPA compliance guidelines?           

 

 

SPECIAL OFFERS

Do you offer Memberships?

How can I get special offers or a discount for a massage?

Do you offer a referral program?

 

 

Do you sell Gift Certificates?

 

KEEP IN TOUCH

I want to leave a review – what is the best way?

 

 

How can I stay updated about what’s going on at Terra Sana Wellness?

There are two great ways to see our latest news, offers and discounts:

 

  • Follow us on Social Media

  • Join our mailing list to receive monthly e-newsletters

  • Facebook
  • Instagram
4317 E 3rd Street
Bloomington, Indiana  47401
Indiana MT21806537

©2017 BY RYANE HAWKINS, LMT. PROUDLY CREATED WITH WIX.COM